What a terrific experience. The movers treated my furniture like it was their own. Each pieces was protected and taped. They were extremely polite and worked very efficiently. Their performance was amazing. I would totally use this company again.
They had told me they will come on Monday morning 8 to move my items from Michigan to Massachusetts, they end up coming at midnight 8.45 and my entire day was a waste waiting for them. And also while delivering the items initially it was discussed to get this on Saturday and last minute they told its not possible should be on Tuesday afternoon. The delivery guys where here by 10 instead of 12 to 2 window they mentioned started blackmailing that if am not in house in 20 mins they will charge extra money for waiting and also they told if I don't come they would go back and dont know when they would deliver.
They were on- time, courteous and fast. Who could ask for more?
Only guy to trust is Mr Mark in their Waltham office he is very nice and supportive.
Never ever go with this for moving.
I only didn't give you 5 stars because of the early morning scare that there was a good chance that there would be a delay of my move the morning of my move and would have to be postponed for a day or couple of days. That was a tremendous amount of stress. I had to stay by my phone for hours and stress the importance of the move as I started my job the very next day. Move was suppose to be in morning, and did not arrive til mid evening....but at least you were able to find people after I was nearly in tears waiting all day to find out... The movers were amazing, were fast and efficient. I have no complaints as to the service I received other than the stress of the potential delay and feel had I not pushed and pushed the person on the phone how important this was, that it would have not happened. I will use you again and hopefully can give you the 5 stars!
One hell horrible service and also one of the support lady was very rude when i tried to explain my concerns.
One of the worst company to choose for your move. They never come on time and also good are damaged with with careless handling.
BEWARE! I never write negative reviews but this is simply the worst company I've ever worked with. Almost everything they moved was damaged. I had them pack for me and all of my clothes that were hanging were dumped in wardrobe boxes, not hung up. On top of that, they told me my stuff would be delivered to NYC from Boston on July 5 and they showed up with someone else's things. After explaining that I had taken a day off from my brand new job, they said the soonest they could come back wasn't until the 11th! Then, they promised me I would be first in the morning and they would leave Boston at 4am on the 11th. Guess what? I got a call at 9:15 (I took the morning off...again) saying they'd be there at 2pm. Seriously?? It honestly took me longer to move from Boston to NYC than from Dallas to Boston. I paid rent on an apartment for 7 days that I didn't live it (in NYC that's a lot of money). To top it all off Annie, the owner of the company, acted like I didn't have a right to be upset. She said sarcastically that "she was sorry her movers packed the wrong items and she was sorry that her driver left late". This is a horrible business and I urge you to avoid this service.
Xpress Movers is a US Moving Company based in Wilmington, Massachusetts. Xpress Movers is located at 5 Waltham St, Wilmington, MA 01887, USA.
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